So I started with the order process. This was straightforward, and it was easy to order different prints in different sizes, which I needed to do.
Then you give them your details, then pay. One of the payment options was paypal, which was also good for me.
But then it got odd. It was only after they had taken your payment that the images were actually uploaded. This presents many problems, mainly that if there are then difficulties in uploading the photos, you are stuck. You have already paid - what happens if the upload does not work? I use chrome browser, which can have difficulties on certain sites, so I could have had real problems.
Thankfully though, the upload worked ok. But I found that rather than them being ready to collect within 30 minutes, it would in fact take 1-3 working days for the photos to be printed.
So yesterday I checked the order tracking, and found that they had been printed. Good, I thought, they are ready (I need them for Thursday). But no, they are still not ready to collect because it will now take another 1-3 working days for them to be delivered to the store!
The store I ordered them to be collecting from does photo printing, so why do they have to be printed elsewhere and delivered to the store? The time taken to get hold of my photos started at a promised 30 minutes on Monday, and could end up being 6 working days - more than a week! Next Tuesday!
I have no idea whether they will be ready for me to collect tomorrow, when I really need them. All I can say is that they had better be excellent quality prints.
In addition to all this, they don't tell you that you need to own a printer until the confirmation that the photos have been printed has arrived by email. At that stage they tell you that to collect the photos you need a print-out of the email.
I am really not impressed by the misleading message on the original Jessops site screen. There are suggestions on the 'order tracking' page that I should check my local shop's webpage to find out which day they take deliveries on, but that information is nowhere to be found. I will be charged for calling an 0845 number to call the store to find out. Also, the uploading after payment, and the very late notice that if you don't have a printer then you presumably can't collect the prints you have ordered, and already paid for, are both fraught with difficulties.
Not dead impressed, Jessops, I'm afraid.
1 comment:
Thanks for the warning Pippa, I often use services like this (not Jessops yet though) and that would have seemed like a very good offer to me too, but not now!
What a ridiculously ill thought through system. Have you shared your thoughts with Jessops? You ought to.
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